Privacy Policy for Pinder Exterior Cleaning

Who We Are

Pinder Exterior Cleaning
Contact Email: pinderexteriorcleaning@gmail.com
Contact Phone: 07554703296

We are the "data controller" for the personal information we process, meaning we determine the purposes and means of processing that data.

What Personal Data We Collect

We may collect and process the following types of personal data about you:

Identity Data: Name, title.
Contact Data: Billing address, service address, email address, telephone numbers.
Financial Data: Payment details (though we typically use third-party payment processors and do not store full card details ourselves – see Section 4).
Service Data: Details of services requested, quotes provided, job history, communication records.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
Other Information: Any other information you choose to provide to us via contact forms, email, phone, or in person.

How We Use Your Information

We use your information only for legitimate business reasons related to providing our cleaning services:

To provide you with quotes and respond to your enquiries.
To schedule and carry out the exterior cleaning services you request.
To send you invoices and process payments.
To communicate with you about your bookings and our services.
To keep basic records for tax purposes.
To improve our services and website (using aggregated, anonymous data where possible).

Our lawful basis for processing your data is primarily to perform our contract with you (to provide the cleaning service) and for our legitimate business interests. We will only use your data for marketing if you have specifically given us permission (consent) or if it relates to services you have already used, where permitted by law.

Sharing Your Information

We do not sell or rent your personal information to anyone. We may share your data with:

Service Providers: Trusted third parties who help us run our business, such as our website host (Wix), payment processors, or accounting software. They only process your data on our instructions.
Legal Requirements: If we are legally required to do so, for example, to comply with a court order or tax regulations.

How We Store and Protect Your Information

Your data is stored securely, either on our business devices, cloud storage, or through trusted third-party service providers (e.g., Wix, email providers). We take reasonable steps to protect your information from unauthorized access, loss, or destruction.

We keep your personal information for as long as necessary to provide our services and to meet our legal and accounting obligations, typically for up to [e.g., 6 years plus the current financial year] after our last interaction.

Your Rights

Under UK GDPR, you have rights regarding your personal data:

Right to Access: You can ask for a copy of the information we hold about you.
Right to Correction: You can ask us to correct any inaccurate information.
Right to Deletion: You can ask us to delete your information in certain circumstances.
Right to Object: You can object to us processing your data in certain situations.

To exercise any of these rights, please contact us using the details in Section 1.

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